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New York Souvenirs(212)641-0939
(212)641-0939

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Shipping and Returns

Rates (US) 

-Free Shipping on qualifying orders to US and Canada (Takes 3-10 Days)

- International shipping.

-Overnight Shipping: $30.95 + $3.95 each additional item

-In Store Pickups are available, please contact us. 

International (outside US-1-6 Weeks) : $25 each additional item 
International Orders can be processed directly through our Secure Checkout. Just choose your country and make sure to enter proper billing and shipping information. We are not responsible for any delays due to customs. Customer is required to abide by all customs laws and requests. If you have any questions please email us. 



Procedures

  • All orders received before 4pm eastern time, Monday through Thursday, and Friday before 3PM will be processed that day.
  • Any orders after 4pm will be processed the next business day.
  • Any order placed on the weekend or holidays will be processed the next business day.
  • All shipped orders will have a tracking number that we will send to you.
  • Customers will be notified of the status of their order throughout shipping processes.
  • Orders may be delayed for the following reasons

    -Item is on Backorder or out of stock

           -There may be a problem with credit card processing and/or shipping address.

  • If an order is delayed the customer will be notified.
  • Credit Cards will not be charged until order is ready to ship. (If a Debit card is used, issuing bank may freeze that amount from when order is placed until it is shipped)
  • Ground orders and Flat Rate orders are shipped using either UPS, or USPS Priority Mail. Orders shipped to PO Boxes may be shipped using First Class Mail or parcel post.
  • Express orders are shipped using UPS or Fedex


Returns & Exchanges 

Damaged goods received must be reported immediately. Please call 212-641-0939 or email info@grandslamnewyork.com

Return Policy
Refunds will be credited to the card used at checkout for the original purchase price excluding our shipping costs. Any items ordered that were discounted (on sale) are non-returnable and non-exchangeable. Items ordered with Free Shipping can only be returned for the amount minus any shipping costs incurred on our side. Returns must be in unused and sellable condition with all original tags. Please email us at info@grandslamnewyork.com or call our toll-free number for a Return Authorization Number. Orders returned after 30 days from the ship date will receive a store credit. Orders returned without an authorization number will be charged $1.95 restocking fee per item returned. Custom bulk orders, which are made to order are subject to restocking fees.

Exchanges
Items may be exchanged as long as the item you are exchanging is still for sale in our store. You can find this out by emailing us or calling us. The cost of reshipment will be charged to the customer. 

All Returns/Exchanges must have original receipts and tags, and must be in unused and sellable condition. Any return will be voided if this standard is not met. 



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.